Oops, Not Quite Paradise? Our Returns & Exchanges Policy
At Tropically, we want your shower to be as perfect as a day at the beach. But if your Tropically Paradise isn't quite living up to its name, don't worry – we've got you covered!
Returns: Easy as a Tropical Breeze
60-day return window (because we're generous like that)
No questions asked (we won't make you explain your shower preferences)
Original shipping costs are non-refundable (even paradise has some rules)
How to Return Your Slice of Paradise:
Email us at [email protected]
Tell us your order number and why you're returning
We'll guide you through the process faster than you can say "shower power"
Ship it back to us (in original condition and packaging, please)
We'll process your refund in 5-7 business days
Shipping: From Our Oasis to Yours
Orders processed in 1-2 business days (we're quick, but not on weekends or holidays)
Shipping costs calculated at checkout (no surprises here)
Track your order at tropically.co/track (watch your paradise make its way home)
Important Tidbits:
You're responsible for customs fees (sorry, we can't control those pesky tariffs)
Damaged goods? Contact us ASAP at [email protected] (save the packaging – it's evidence!)
Questions? Need a virtual hug? Email us at [email protected]. We're here to make sure your Tropically experience is smoother than a perfectly executed shampoo commercial hair flip!